24/7 Answering Service

At West Central Support, we are able to leverage our technological expertise, products, and services to provide an industry best answering service. Our courteous operators are available to assist your customers 24 hours a day, 7 days a week, and 365 days a year and our experienced call center staff can customize a customer contact solution to meet your unique business needs.

Contact Management System

Because we developed our contact management system, we can insure that it's maintained and completely customizable to meet your business needs. You and members of your staff will have the ability to access the database and view all customer contact, but also control content and add urgent messages for our staff to view to insure accurate information relay to your customers. Our contact management system is integrated into our phone systems and our email and network servers giving us enhanced capabilities.  Our contact management system can be configured to notify you automatically of a customer contact via a phone call, email, short message, or any combination of the three. Custom variables can be applied to determine when to enact these capabilities giving you the personal time you deserve with the peace of mind that you'll be automatically notified of urgent matters.

Phone System Capabilities and Features

We operate and maintain a state of the art phone system for all of our call center services including our answering service. We can identify when your customers are calling and answer the phone in a manner you specify and represent your organization as if we were your direct employees. You can customize your own Interactive Voice Response menu to give your customers options for finding the specific assistance they're seeking. Our messaging system allows your customers to hear any custom message you choose whether it's product information, service notifications, or a special promotion you're running. Our voice professionals can set this up for you or you can have full control of the information. We give you the ability to make adjustments at any time.

Advantages

Our ability to leverage our technological services and expertise enables you to project a professional image to you customer base.

Voice mail can be impersonal and result in lost business opportunities due to hang ups.

Our contact management system is fully customizable to meet your needs

Let us manage your calls and so your time can be utilized for managing your business.

You can have peace of mind when you take personal time knowing that your customers are taken care of and you'll be notified in the event of emergencies.